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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.


To start a return, you can contact us at pawfectcats@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at pawfectcats@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve as soon as possible.


Exceptions / non-returnable items
There are certain items which we do not accept. Please contact us if you are unsure.

Unfortunately, we cannot accept returns on sale items, products purchased with no defects or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund too.